Refund and cancellation policy

You can cancel a paid plan from Billing in the product. Access continues until the end of the current paid period. After that, the workspace moves to the free tier limits. Cancelling does not delete your brand profile immediately; workspace data is retained for 60 days after cancellation or soft-deletion unless you request earlier deletion through a privacy request.

PostKeel is a digital SaaS product delivered immediately after payment. If you cancel within 7 days of a first paid charge and have not consumed a material share of that period’s credits, email support and we will refund the charge in full. After 7 days, or after material credit use, fees for the current period are non-refundable except where required by law or where we cannot deliver the paid service.

Approved refunds are issued to the original payment method. India payments processed via Razorpay typically settle back in 5–7 business days after we initiate the refund. International payments processed via our merchant of record (for example Dodo Payments) typically settle in 3–5 business days after initiation, depending on the card network and bank.

Please contact support before opening a chargeback so we can resolve access or billing issues. Chargebacks may lead to account review under our payment partners’ rules.

Email bilalkhn619@gmail.com from your account email with the workspace name, approximate payment date, and reason. We respond within 2 business days.