Write from the address on your PostKeel account when you can.
Help
Support
We help with billing, Brand Brain setup, and product issues. For legal policies, use the Legal hub. For data rights, use a privacy request.
Include in your message
- Workspace name or ID
- Plan (Free, Growth, or Pro) and whether the issue is billing or product
- What you expected, what happened, and the page URL
- Screenshots if the UI looks wrong
Response time
We aim to reply within two business days. Billing and access issues are prioritised.
Hours
Support is email-based. We do not offer phone support for Free plans.
Privacy and deletion
Access, export, and deletion requests use the privacy form — not general support email — so we can audit them correctly.
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